Grievance redressal and dispute settlement mechanism

In the event the Client has any grievance on the services standards or reporting that the Proprietor has agreed to provide, then the Client shall write to address specified above, or write by email to team@allianceconsultants.in. The Officer shall acknowledge the receipt of email within 2 working days. Further, the Officer shall within a period of seven (7) working days address the grievance of the Client and write to the Client in the form of an Action Taken Report (ATR) stating the action taken, and where the grievance is of the nature that can be repetitive, the steps taken to address the grievance.

Where the Client is not satisfied with the ATR of the Officer, then the client shall write to the Proprietor either at the address specified above or write by email to premal@allianceconsultants.in. The Proprietor shall acknowledge the receipt of email within 2 working days. Further, the Officer shall within a period of seven (7) working days address the grievance of the Client and write to the Client in the form of an Action Taken Report (ATR) stating the action taken, and where the grievance is of the nature that can be repetitive, the steps taken so that the grievance does not arise again.

In the even the investors does not get a response from the Proprietor within stipulated time period, or is not satisfied with the response provided by him, he/she may approach SEBI to address complaints against the Proprietor, registered with it. The complaint has to be filed in SEBI COmplaints REdress System (SCORES) at http://scores.gov.in/Default.aspx.

In the event of a dis-agreement, dispute, difference, claim, question whatsover between the Client and the Proprietor and/or their respective representatives, the same shall be submitted to and settled by a sole arbitrator under the provisions of the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by the board of the Proprietor, and the arbitration proceedings shall be held at Surat or such other place as the Proprietor thinks fit. The rules of arbitration shall be as approved by the Proprietor and his legal council, which shall be provided to the Client upon request. The expenses of the arbitration shall be shared by both the Parties.